Support

MORE QUESTIONS ? Do not hesitate to contact us.

Pneumatic or Electric?
Pneumatic is just faster than electric for emptying and cleaning the cartridges. It is for large scale production. Any electrical machine can be converted to pneumatic (let us quote you). Refill is always electric and by pump.

Electric?
You can order your machine transformer in 110V or 220V. For safety reasons, all machines uses an external transformer with less than 12V DC output. Therefore it is also possible to connect the machines to 12V DC batteries (in car usage).

Pneumatic?
A normal compressor 1 cylinder 90 PSI 150 liters is enough for 2 or 3 machines. We deliver machines with quick connect. You connect only our air tubing from compressor to the machine. Every pneumatic machine (except tape machine) is equipped by an air manometer control in Bar/PSI and dry air.

Training / How to use?
Our machines are easy to use for beginers. We delivery CD-Rom and notice on how to use it and give you an unlimited assistance by email (reply within 48H (business day only), even after warranty is expired).You can follow our free training "How to Use the Machines?" in Thailand or in England. (we can also arrange hotel accommodation and take care all your travel). For beginner, we provide special training, how to refill, a special course for beginner. 

Guarantee?
All our Products come with a 2 year guarantee on body and holders and 1 year guarantee on electric and pneumatic parts. All the spare parts are compatible around the world and are easy to change by yourself. We can help you for that. We solve 99.5% of all problems by E-Mail and if needed, we send the spare parts by DHL within 48 hours (business day).


Cleaning / Emptying?
Yes, all our refill machines have at least this double function. All models remove old ink inside the cartridge by cleaning emptying. The emptying process is through the print head for all models.

How to setup the exact amount of ink?
Our machines are equipped with digital timer. Easy! Setup exactly the ml you want and the machine refill the amount of ink.

Quality of the machines?
Our machines are made by professional re fillers. Those machines are easy to use, they do not require complex maintenance or complex training. All pneumatic or electric parts are standard and can be replace easily if needed. We send them everywhere in the world by any courier.
Depending on the model, the machines can be in strong PVC Blue, para wood aluminum fiber or steel galvanized body. Pumps are imported from Japan.
The electrical equipment of our refilling machine use voltage rating of between 3 to 24 volts  direct current (DC).,this equipment is harmonized with the CE directive low voltage and electromagnetic compatibility 72/73/CEE .
We have SGS assessment schedule NQ 002/06 and assessment standard 72/73 CEE
SGS is the world’s leading inspection, verification, testing and certification company.

How to refill black cartridges?
HP 15/45/40 Lexmark by print head.HP 14/26/29 by maze hole or head. Canon by the vent hole by needle station Lexmark by the hole in the cap directly by needle station Epson, Canon, Compaq, Olivetti, Xerox and more by needle station

How to refill color cartridges?
HP 23/28/41/57/6625/78 directly and automatically in sponge by 3 colors needles stations LEXMARK, EPSON, CANON, HP 49, HP25 by 3 or 4 needles colors stations in sponge. COMPAQ / OLIVETTI / XEROX and more by 3 colors needles stations

Does the machines prime the cartridge?
Yes, all our refilling machine can do ....Priming is vacuum few times after refill to be sure the ink come from the head before print

How to change ink tank?
Some machines are equipped by special switch allowing ink to go back automatically in the tank if you need to change the ink. But almost all of our machines no need to change ink, they have there own tubing for every model

How the machine reject used ink?
Every machine has special own tubing to reject used ink for every tank of ink, just connect the tubing into the empty tank. Some of the machine are delivered with a glass collector bottle

Can I use all ink around the world?
Yes you can use all brand ink name all over the world. (Dye or pigment)

If machine don't work, Can I repair myself?
Yes, you send us an E-mail, and we help you to solve the problem in 24 hours.

What is the maintenance?
No maintenance. Only flush the system with pure water after use.

How long to repair the machine if I can not repair myself?
We repair all machine in 48 hours (business day) . We have after sales services in England. The transportation is at your charge.

What Kind of Body I receive when I order a machine?
Please look at the machine specifications in our web site

I am novice. How to start?
At every step of your learning experience we can provide you with Email support, video, brochures and even training packages. We can advice and quote you for :

  • Buy of equipment
  • Ink selection
  • Accessories tools
  • Empty cartridges
  • Technical books on how to refill laser and inkjet cartridges

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